Leia Morris

CAREER OBJECTIVE

To work within an Organisation where I can develop new Career Skills and apply my Determined Work Ethic, Positive Attitude and Experience as an Effective Team Member.

By understanding the importance of client satisfaction, I aim to achieve benchmark Customer Service by analysing and interpreting client requirements to creating the most pleasant atmosphere and enjoyable experience available to the client.
 

• Experienced in Hotel Management with a working knowledge and training of all departments within a Hotel/Resort.
• Experienced in Reception and Accommodation Services, Front Desk Operations, Reservations and Night Auditing
• Experienced in Food and Beverage services with a working knowledge of Fine Dining, Silver Service, Restaurant Beverage and Wine Service, Bar Operations with experience within Pubs, Clubs, Resorts and Hotels and knowledge of Fine Wines, Cocktails and Expresso Coffee.
• Experience in Gaming, Poker Machines, Tab, Keno and Change Desk Operations.
• High Attention to Detail, Quality Cleaning and Housekeeping Standards with Experience in 4-5 star Hotels, Resorts and Luxury Serviced Apartments.
• Strong IT background with knowledge and training in PC upgrades and repairs, software packages, Website Design and Internet services, Hotel Management and Project Management software and Systems Analysis Object-Orientated Programming and Design.
• Supervised the 'Explorers Bar' at Jenolan Caves Resort and was responsible for training new junior staff, Stock control, updating Menus, Drink Promotions, Consulting with Wine Reps and Suppliers and Assisting in the Organisation, Marketing and Advertising of Events.
• Supervised Housekeeping at the Fairmont Resort and was responsible for Direct staff and facilitate daily work for Room Attendants, Laundry staff, Houseman and P.A. Cleaners, Inspect rooms and Public Areas, Linen and Stock control, Consult with Management, Suppliers and Guests.
   

• Creative eye for detail, procedures and operations
• Reliable and Trustworthy
• Helpful and efficient customer service
• Take pleasure in getting the job done first time
• Enthusiastic and self-motivated
• Positive attitude and determined work ethic
• Aptitude to grasp concepts quickly
• Work well with others & strive higher in a team environment